01
The Challenge
Customers reach out across WhatsApp, Instagram, and email with mostly repetitive questions: order status, delivery areas, refund policy. Someone ends up answering the same handful of questions dozens of times a day, with delays during busy hours or after hours entirely.
02
What We Build
An AI assistant trained on the business's actual FAQs, policies, and order data handles these repetitive questions instantly, across every channel the business uses. It pulls real order or customer data when needed instead of giving generic answers, and anything outside its scope gets escalated to a real person with full context attached.
03
The Result
Customers get instant, accurate answers at any hour, the team only handles conversations that genuinely need a human, and nothing falls through the cracks overnight or during peak hours.